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CX & IT teams

Tech Support

Deflect repetitive support requests with guided troubleshooting that captures context for your human team.

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What to expect
  • Follows decision trees to rule out common issues before escalation.
  • Surfaces knowledge-base snippets with source links to keep answers auditable.
  • Hands off conversations with full logs so agents never repeat questions.
Capabilities

What this agent handles for you

  • Identifies the product area, environment, and error codes from user descriptions.
  • Walks customers through restart, reset, or configuration checks step by step.
  • Creates tickets with reproduction steps, logs, and screenshots gathered via links.
  • Escalates outages or billing disputes immediately to the right queue.
Outcomes

What this changes

  • Lower ticket volume from users who can self-serve simple fixes.
  • Better first-response times and fewer context-switches for human agents.
  • Higher CSAT from consistent, source-linked answers across channels.
Plan a rollout

Rollout playbook

How we launch this in weeks, not months

Talk through the rollout
  1. 1Step 1

    Import troubleshooting guides and map them to intents for each product surface.

  2. 2Step 2

    Define severity rules and escalation contacts for outages or VIP accounts.

  3. 3Step 3

    Integrate with your ticketing system so handoffs include full context automatically.

Next step

Put this workflow behind real human guardrails

We will map the first bounded workflow, its approval points, and the evidence needed before broader rollout.

Talk through your workflowPreview agents