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Travel & hospitality

Travel Concierge

Deliver guided service for flight changes, upgrades, and itinerary help during disruptions.

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What to expect
  • Understands fare rules, loyalty status, and cabin preferences before rebooking.
  • Stays online during IRROPs to absorb surge call volumes.
  • Handles voice, chat, and SMS so travellers can reach you from anywhere.
Capabilities

What this agent handles for you

  • Looks up PNRs, loyalty numbers, and saved payment methods securely.
  • Rebooks, upgrades, or adds ancillaries while honoring policy constraints.
  • Proactively notifies travellers about delays and presents best re-route options.
  • Escalates complex waivers or medical exceptions to live agents with full context.
Outcomes

What this changes

  • Shorter wait times during storms and operational disruptions.
  • Higher self-service completion for routine changes and seat moves.
  • Happier travellers thanks to proactive updates and faster recovery options.
Plan a rollout

Rollout playbook

How we launch this in weeks, not months

Talk through the rollout
  1. 1Step 1

    Import fare rules, waiver policies, and loyalty tiers the agent must follow.

  2. 2Step 2

    Map integrations for PNR retrieval, payment collection, and ticketing actions.

  3. 3Step 3

    Pilot on low-risk routes or corporate accounts before scaling across markets.

Next step

Put this workflow behind real human guardrails

We will map the first bounded workflow, its approval points, and the evidence needed before broader rollout.

Talk through your workflowPreview agents