Back to homepage
Travel & hospitality

Travel Concierge

Deliver airline-grade service with instant flight changes, upgrades, and itinerary help—even during disruptions.

Talk to our team Preview clones
What to expect
Understands fare rules, loyalty status, and cabin preferences before rebooking.
Stays online during IRROPs to absorb surge call volumes.
Handles voice, chat, and SMS so travellers can reach you from anywhere.
Capabilities

What this agent handles for you

Looks up PNRs, loyalty numbers, and saved payment methods securely.
Rebooks, upgrades, or adds ancillaries while honoring policy constraints.
Proactively notifies travellers about delays and presents best re-route options.
Escalates complex waivers or medical exceptions to live agents with full context.
Outcomes

What teams typically see

  • Shorter wait times during storms and operational disruptions.
  • Higher self-service completion for routine changes and seat moves.
  • Happier travellers thanks to proactive updates and faster recovery options.
Plan a rollout

Rollout playbook

How we launch this in weeks, not months

Talk through the rollout
1Step 1

Import fare rules, waiver policies, and loyalty tiers the agent must follow.

2Step 2

Map integrations for PNR retrieval, payment collection, and ticketing actions.

3Step 3

Pilot on low-risk routes or corporate accounts before scaling across markets.