Support
Customer Support
Tell us what happened and which ScaleMe service you were using. We respond as soon as reasonably practical based on urgency and request type.
Product help
Use this for access problems, Shaindy profile or consent questions, Paralegal Email Desk account questions, unexpected behavior, and other product issues.
support@scaleme.appPrivacy and data requests
Use this to request access, correction, export, restriction, pause, consent withdrawal, or deletion of your information.
privacy@scaleme.appSafety or abuse
Report impersonation, harassment, unauthorized sharing, or another participant-safety concern. If anyone is in immediate danger, contact local emergency services.
support@scaleme.appWhat to include
- The service and channel you used, such as Shaindy in ChatGPT or the Paralegal Email Desk with Outlook.
- A short description of the problem and when it happened.
- Your account email or phone number, if relevant.
- A screenshot with unrelated personal information removed.
Do not email passwords, verification codes, government identifiers, another participant's private profile, or unnecessary sensitive information. For the Paralegal Email Desk, never include client communications, privileged material, matter details, legal documents, or message screenshots in a support request.